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Prime Academy values your satisfaction and is committed to providing the best educational services. If for any reason you are not fully satisfied with your enrollment or services, we are here to help. Below is our Refund and Returns Policy that outlines the procedures for refunds, cancellations, and course-related issues.
1. Refund Policy for Course Enrollment
- Non-Refundable Fees: Registration fees, administrative charges, and examination fees are non-refundable under any circumstances.
- Refund Eligibility for Courses: If you decide to withdraw from a course, you may be eligible for a partial refund under the following conditions:
- Requests for refunds must be made within 7 days of the course start date.
- A 50% refund of the total course fees will be issued if the refund request is submitted within 7 days.
- Refunds will not be issued if the request is made after 7 days from the course start date.
- Refund Process: All refund requests should be submitted in writing to our support team at primeeduhub23@gmail.com, including the reason for the refund request and proof of payment. Refunds will be processed within 10-15 business days after approval.
2. Cancellation of Services
- Before Course Commencement: If a course is canceled by Prime Academy before its commencement, we will provide a full refund of the course fees to the student.
- After Course Commencement: Once the course has started, we do not accept cancellations, except in exceptional circumstances. If the course is canceled by the academy for any reason, a refund will be issued for the remaining duration of the course.
3. Refund for Study Materials
- If you have purchased any study materials or books from Prime Academy and are not satisfied with the product, you may request a return within 7 days of purchase, provided the materials are unused and in original condition. A refund will be issued only after verification of the materials returned.
- Damaged or Defective Materials: If the materials you receive are damaged or defective, you may request a return or exchange within 7 days of receipt. A full refund or replacement will be provided based on the condition of the returned materials.
4. Refund for Online Courses
- For online courses, no refunds will be issued once you have accessed course materials, including video lectures, quizzes, or assignments.
- If you encounter technical issues that prevent access to online materials, please contact our support team. We will make every effort to resolve the issue and offer a solution, but no refunds will be provided unless the issue is caused by Prime Academy’s fault.
5. Non-Refundable Circumstances
Refunds will not be provided for the following situations:
- Failure to attend classes or complete coursework.
- Incomplete or incorrect personal information provided during registration.
- Dissatisfaction with the course content or instructor after accessing materials.
- Students who are suspended or removed from the course due to violations of Prime Academy’s policies.
6. Refund Processing Time
- Refund requests will be processed within 10-15 business days from the approval date.
- Refunds will be credited back to the original payment method. If payment was made via bank transfer, credit card, or another method, the same method will be used for refund processing.
7. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at primeeduhub23@gmail.com with your refund request.
- Provide your enrollment details (name, course name, payment details).
- Specify the reason for the refund request and any supporting documentation (e.g., payment receipt, cancellation request).
- Our team will review your request and notify you of the approval or rejection of your refund within 10 business days.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Prime Academy
Phone: 738 3434 983
Email: primeeduhub23@gmail.com
Location: 304 Rajhans Shopping Centre, Baroda Pristage, Varachha Main Rd, Surat, Gujarat 395006
By enrolling in our courses or purchasing materials from Prime Academy, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.